Return Policy

Returns 

We accept returns for store credit within 15 days of purchase as long as it is unused. This excludes monogrammed or personalizes products.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. If you are approved, then you will receive a code for your credit to use on the website.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thatembroideryplace@gmail.com and send your item to: 
That Embroidery Place & Design
2705 Powder Basin Ave.
Gillette, Wy, United States

Shipping

To return your product, you should mail your product to:

That Embroidery Place & Design
2705 Powder Basin Ave.
Gillette, Wy, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.