FAQ and Policies

Great embroidery and screen printing starts with great artwork!

Art Requirements

Artwork submitted for reproduction must be clear, clean, high-resolution, camera-ready art. That Embroidery Place and Design trusts that the person submitting the artwork is in full compliance with the state and/or federal laws governing the use of copyrights, trademarks, signature marks, etc. The customer agrees to hold That Embroidery Place blameless for any damage, lawsuits, or any other unlawful acts resulting from the reproduction or use of said artwork.

Camera-Ready Art for Embroidery

  • Must be clear and sharp with all typesetting included
  • Acceptable file formats are: vector format (ai or .eps files). These files will always reproduce well and is the recommended file format.
  • Please be sure that all fonts are turned to outlines.
  • pixel formats or .jpg with the resolution of 300dpi
  • at actual size of its intended use or larger.
  • The greater detail of your artwork, the higher the resolution.

Camera-Ready Art for Screen Print

  • Must be clear and sharp with all typesetting included
  • Acceptable file formats are: vector format (ai or .eps files).
  • Please be sure that all fonts are turned to outlines.
  • All screen print art must be in vector format so that it can be re-sized without losing the quality and detail of your graphic — no exceptions.

What if I don’t have the correct form of artwork?

No problem! Our art department can convert it for a minimal charge. Once your artwork is recreated, we can use it over and over for all of your promotional needs. If you find you don’t have the correct form of artwork, please contact us for an artwork consultation.

Turn-Around Time: 

Please allow 1-3 weeks processing + shipping (3-5 business days) for in-stock items to arrive at your doorstep. Hundreds of orders are received each month, so orders are processed in the order they are received. 

In store orders for customized items are estimated at 1-3 weeks, we strive to get orders out the door ASAP so if you are in a crunch please let us know and we will try our best to accommodate. 


Once shipped, That Embroidery Place is not responsible for any lost, damaged, or stolen packages. If you would like to add insurance to protect against these instances, please notify us before placing your order. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout and through Paypal. Unfortunately, we cannot email tracking information if not presented at the time of checkout. No exceptions. Typically, shipping labels are printed in batches, so your label may show a delay in shipment details. Receiving a shipment notification does not mean your order has been shipped, but that the label has been createdPlease contact your local post office regarding any issues after the order has been shipped. Any lost or damaged packages are up to the buyer/customer to file a claim with USPS. 

Shipping Changes:

Please make sure your shipping address is accurate before completing the checkout process. If for some reason your shipping information is inaccurate, all changes must be emailed to thatembroideryplace@gmail.com within 30 minutes of purchase with the email subject "Shipping Address Change (Order Name + Number)".


Preorders may take up to 4 weeks to process + shipping (3-5 business days). Please understand that this window may be 1-2 weeks longer if there is an issue with garment backorders. All items placed with a preorder item will ship in one order when the preorder comes into stock.